voco Makkah an IHG Hotel

I've came in me and my Wife to the Voco Hotels Towers as a gift for her birthday الحمد لله and here's an honnest and true opinion about the whole Voco Hotel experience in general : • cheking in from Booking is at Tower 4 • the hotel localtion is 1.5 km from Haram it's about 20min walks but you wont feel it since they are too many shops left and right you get to the Haram quick • before going to start your Omrah you need to go to Masjid our Mother Aicha you'll find taxis but make sure you agree on going to the Maskid he waits for you and then drop you off at the Haram all of this cost 40-50 SAR ONLY • bus is always availble and lots of them goes and come at the same time; first it makes a stop at (كدي) then you need to take an other bus next to across to the Haram same thing for the way back or you could just walk to the hotel once you finish your Omrah or prayer. • rooms are clean AC working good you can ask for house keeping to come at any time room service too exept for the breakfast you'll need to take it in the restaurant from 6:30 to 10 • breakfast has very large choices and taste good (you can only have a box for take away from the breakfast only if you have someone who can't come down an elderly person for exemple or someone ill) • food outside of the hotel you'll just need to walk few minutes so you can find some restaurant : fried grilled chicken // Shawarma // burgers // juices shops. They are also small shops for groceries and pharmacies too • there is a small mall down the Hotel where you can buy souvenirs grocerie shops and phamacies as well barber shop etc etc..

It’s very clean and staff are amazing. The furniture is very comfortable. Room service guy was very cheerful and did amazing job. The hotel was calm and very clean. Transportation was available all the time at the hotel and at Al Haram. The market made it easy for us to get our essential needs ( food and medicine ) .

The ambience of the Hotel inside and outside was excellent.

I really liked the way your staff handled my issue of refund. Though I've not yet received the refund but I was assisted with the outstanding customer service by manager Adeeb

I love the beauty, the neatness , the good scent etc. Above all, I love the serenity, not congested very organised and well spacious. The free bus shuttle to haram is the BEST thing the hotel did to its customers. Voco Hotel you guys are BEST. Insha Allah, I'm coming again and again. The staff are polite and calm especially Saba she is so nice and warm.